Refund, Return & Discount Policy

Refund & Return Policy

At Minco Supply we are committed to providing high-quality health and safety products and services to our customers. We understand that there may be times when a customer is not completely satisfied with their purchase, and we are here to help.

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to request a refund. To request a refund, please email our customer service team at [email protected] with your order number and the reason for your request.

We will review your request and, if approved, issue a refund for the full purchase price (excluding shipping and handling fees) to the original method of payment. Please note that all refunds are subject to the following conditions:

    1. The product must be returned in its original packaging, unused and in the same condition as it was received.
    2. The product must be returned within 30 days of the date of purchase
    3. Proof of purchase (e.g. order confirmation email or receipt) must be provided. If any of these conditions are not met, we reserve the right to deny the refund request.

We strive to process all refund requests as quickly as possible, but please allow up to 7 business days for the refund to be processed.

If you have any further questions or concerns, please don’t hesitate to contact us. We are always happy to help.

Thank you for choosing Minco Supply for your health and safety needs

 
Discount & Coupon Policy
This policy sets out the terms and conditions that govern the use of discounts and coupons on our website.
 
  • Eligibility: Discounts and coupons are available for use by all customers unless otherwise stated.
  • Usage: Unless explicitly stated, each discount or coupon can only be used once per customer.
  • Combination: Discounts and coupons cannot be combined in a single transaction unless specified.
  •  Expiry: All discounts and coupons have an expiration date which will be clearly stated. The expiration date and time are in Eastern time.
  • Applicable Items: Discounts and coupons may be subject to certain exclusions, which will be stated in the offer’s details.
  • Minimum Order: Some discounts and coupons require a minimum purchase amount for the offer to be valid. This will be stated clearly in the offer details.
  • Refunds: If a product purchased with a discount or coupon is returned, the refund will reflect the actual amount paid rather than the original product price.
  • Errors: We reserve the right to modify, suspend, or cancel any discounts or coupons at any time due to technical errors, fraudulent activity, or if unforeseen circumstances compromise the fairness of the promotion.
  • Limitations: Some discounts or coupons may not be applicable during certain peak periods, sales events, or on certain products. Details will be provided in each offer.
  • Transferability: Discounts and coupons are non-transferable unless expressly stated.
  • Disputes: Any disputes related to the use of discounts or coupons will be resolved at the sole discretion of our company.
  • Privacy: We will use any personal information provided during the coupon redemption process in accordance with our privacy policy.
  • Post-Purchase Adjustments: Please note, discounts and coupons must be applied at the time of purchase. We are unable to apply discounts to previous orders or provide a cash equivalent. It is the customer’s responsibility to ensure that the discount or coupon is correctly applied before finalizing the transaction
By using our discounts or coupons, you agree to this policy. We reserve the right to change this policy at any time without prior notice.

 Lost & Stolen Packages Policy

 Once a package is marked as delivered by Minco Supply, we cannot be held responsible for any subsequent loss or theft. It is advised to ensure a secure delivery location to minimize any potential issues.
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